Isporuka i prijem

Odakle isporučujete proizvode?

март 11, 2020

Depending on the your location and the availability of the products, your products will be shipped from North America, China or Canada.

Opširnije

Šta da radim ako se moj broj za praćenje već dugo nije ažurirao?

март 11, 2020

For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply your email within 24hrs.

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Koji način isporuke pružate?

март 11, 2020

Depending on the order address, the shipping methods vary. (Note: We may execute the age verification service when you receive the parcel. Please be aware that underage purchase and use are forbidden.)

Shipped from the North America: FedEx.

Shipped from China: DHL Express.

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Mogu li promeniti adresu za isporuku nakon što je porudžbina otpremljena?

март 11, 2020

Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to support@relxintl.com to change your address.

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Koliko dugo se čeka na prijem narudžbine?

март 11, 2020

Depending on the your location and the availability of the products, your products will have different arrival time:

Located in the North America: 3-6 working days.

Other Regions: 3-7 working days.

For detailed global shipping times, please refer to the website: https://relxnow.com/pages/shipping-times.

In addition, we have provided a compensation policy for this shipping time. For details, please refer to the page: https://relxnow.com/pages/warranty.

Opširnije

Šta da radim ako je moj paket oštećen tokom slanja?

март 11, 2020

In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to support@relxintl.com within 48 hours after receiving the product, and our customer service will reply your email within 24hrs.

Opširnije

Mogu li promeniti adresu za isporuku nakon što je porudžbina otpremljena?

март 11, 2020

For specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query.

Opširnije

Kako otkazati moju porudžbinu?

март 11, 2020

Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled.

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