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Garancija, reklamacije i održavanje

Da li kupac prilikom vraćanja proizvoda na popravku ili zamenu mora da plati isporuku?

март 11, 2020

The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.

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Da li mogu da uživam u online podršci i uslugama na mreži kada kupujem RELX proizvode u drugim kanalima?

март 11, 2020

Thank you very much for your support of RELX. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website, for details, please refer to https://relxnow.com/pages/warranty. 

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Šta da radim ako je primljeni proizvod oštećen?

март 11, 2020

First of all, we sincerely apologize for the inconvenience and trouble brought to you. 

If you want to replace the product, we recommend that you:

  1. Prepare clear pictures or videos which can fully prove the damage of the product. 
  2. Send your specific problems, pictures or videos along with your order number to support@relxintl.com.

  3. After being received by our customer service, we will solve your problem as soon as possible.

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